Guidelines and Frequently Asked Questions
OEM Services is the national repair centre and as such 100% of all units come in via postal/courier services. Here are some guidelines for sending your unit in:
Useful tips when packaging your radio ready for sending to us:
We would always recommend a phone call first in order to gain an idea of costs and timing involved in the repair of your audio equipment.
Pack your unit carefully using a sturdy box and packing material (double boxing recommended). Please have at least 10cm of packing around the unit.
Please always check the individual requirements of the courier company used. As an alternative we recommend Royal Mail Special Delivery.
Contact Information: Please include your contact details, Name, Address and daytime telephone number.
Please send the packaged unit to:
OEM Services UK
Leigh, Nr. Cricklade
Upon receiving your unit we will contact you with the estimate of the repair or you could pre approve the repair if you already know the average repair cost. If you decline the estimate, you will be charged for return shipping and handling and the cost is only £21.00 per unit.
If your unit is declared unrepairable (due to factors outside of our control) then there is a charge of £21.00 per unit. This covers all investigation charges and the P&P. If you do not wish to have a unit that has been declared as unrepairable returned then we waiver all charges (sadly we do not reimburse the cost of you sending the unit to us).
We aim to repair units within a 5 to 7 day period.
Payment: We accept Visa, MasterCard and Maestro, as well as PayPal and BACS Payments
Warranty: All standard repairs are warranted for 6 months parts & labour on serviced performed only (not on entire unit). This warranty does not cover any abuse, liquid or owner abuse damage. Please note any new products and our Nissan Figaro Refurbishments carry a two year warranty.